Status

Best-effort at launch. No published uptime percentage until HA.

Current commitment

Inbound mail delivery and webmail are best-effort while Barrzen Mail runs on a single node without a load balancer. There is no uptime percentage and no service credit at launch. See the SLA for details.

Maintenance

Scheduled maintenance is announced at least 7 days in advance and performed in low-traffic windows. Emergency maintenance is posted here as soon as it is safe to publish.

Incidents

For a confirmed incident affecting availability, Barrzen provides a post-incident report within 5 business days. To report an issue, contact support@barrzen.com — target first response 2 business days.

After HA

Once the platform runs three nodes with a three-member etcd quorum and inbound failover, Barrzen targets 99.9% monthly uptime for inbound mail and webmail, with service credits per the SLA.